Your mortgage and happiness guaranteed.

Or your money back!

We believe our advice and service is world-class. So much so, that we offer not one but two unique guarantees to you!

We want you to have complete trust and confidence in not only getting a mortgage but also receiving the very best service and so we offer our 100% mortgage guarantee and an unconditional service guarantee.

You will never be out of pocket by working with us and we stand or fall by our word!

If we say you qualify for a mortgage then we will stand by that decision and provide a 100% guarantee to you that you can get the funding you require*

This means that should we fail, then you will not be out-of-pocket in any way as we will:

  • Return any survey or arrangement fees you may have paid in connection with your loan
  • Refund any reservation fee you may have paid
  • Refund any connected legal fees you may have incurred

So while we can’t offer you a guaranteed mortgage approval, we can guarantee you won’t be out of pocket using our services, and we’ll do everything we can to secure your funding.

*This guarantee is subject to you providing satisfactory documentation confirming your income and circumstances.

Our 100% mortgage guarantee

Our unconditional service guarantee​

Our passion at Key Solutions is to deliver excellent financial advice in a totally client focused way. 

If you are not happy with the service that we provide just tell us why and we will immediately refund any fees that you have paid us. All you have to do is email us at and let us know why you feel we didn’t deliver for you.

No catches, no loopholes, just complete peace of mind for you. If you are not happy with our service delivery it’s our fault, not yours – and we will make it right.

Why do we provide these guarantees?

We are able to offer these guarantees due to our proven results and the confidence we have in the knowledge and skills of our incredible team!

No mortgage broker can offer you a guaranteed mortgage, but no other mortgage broker, direct mortgage lender or building society offers the guarantees we do! 

These guarantees encompass every core value we have and we love being able to offer this complete security and peace of mind to you!

So, why wouldn't you use us?

To find out more about our 100% mortgage and unconditional service guarantee give us a call on 0800 138 5856 or get in touch below. Our fully-qualified mortgage and protection advisers would love to help you.